At Vitamin Planet we truly understand how important delivery is as part of your shopping experience, which is why we are partnered with China Global EMS for all orders being shipped to China.
You can use the “EK” tracking number on the EMS system to track the full details of your order
CHINA MAINLAND DELIVERY INFORMATION
- Free Delivery on all orders over £75
- Standard delivery on orders below £75 the delivery price will vary depending on the weight of your order, prices start from £12.71
- Total Expected Delivery Time is between 6 – 10 working days
- Delivery to mainland China is within 6 days and the parcel will arrive into three different ports depending on your location - Beijing, Shanghai and Guangzhou
TRACKING YOUR CHINA ORDER
- After you place your order you will receive an Order Confirmation Email
- Once the order is despatched you will receive a Despatch Confirmation Email, which will have your tracking details and a link to TRAKPAK where you can enter your tracking details to track your order.
- Please note it can take up to 24 hours after receiving the tracking details before you can track on TRAKPAK
- At this stage you will also be generated an “EK” tracking number which you will be able to use to track on the EMS website.
- Once the order arrives into mainland China you will also receive an email letting you know it has arrived in the country with the EK number so you can track on the official EMS website ems.com.cn
CUSTOMS DUTIES AND OTHER TAXES
- Our product prices do not include any customs duties and other taxes.
- It is very difficult to predict if China customs will stop your order for duties or tax but we will always do our best for you.
- We recommend that you contact the local customs for any specific queries.