At VitaminPlanet.co.uk we are working hard to ensure you receive the best possible service during the Coronavirus pandemic. At this unprecedented time your order may take up to 5-10 working days to reach you, although we will try our hardest to deliver your order sooner. Once you’ve placed an order we’ll keep you updated on the progress of your delivery via email. Thank you for your patience and understanding.
- We offer a free Tracked & Signed for Delivery on all orders over £50 in value to UK Mainland destinations.
- All UK orders go using the Royal Mail Tracked & Signed For service.
- Our Standard Delivery cost is £3.49
- Standard Delivery is available on all mainland UK orders below 15kg.
- Deliveries will be made within 3-5 working days after you place your order [Excluding Weekends]
- If you are not around to accept your parcel, the carrier may leave it with a neighbor, or in a safe place (if they think it is safe to do so). A calling card will be left to let you know this has been done.
- If the parcel can't be left in a safe place or with a neighbor, the carrier will take it back to the local depot, and leave you a card telling you how you can arrange re-delivery.
Next Day Delivery (Mon - Fri)
- Our Next Day Delivery (Mon - Fri) option is offered through DHL and only available for UK Mainland.
- It is priced at £5.95. The maximum weight per parcel is 30kg.
- Orders placed with Next Day Delivery are dispatched the same day using an overnight delivery carrier.
- In most cases when the order has been placed by 2pm delivery takes place the following day subject to stock availability and payment checks.
- Please note that this only applies to orders placed between Monday and Thursday.
- Orders placed after Thursday 2pm will most likely be dispatched on Monday and so delivery is likely take place on Tuesday.
At Vitamin Planet we truly understand how important delivery is as part of your shopping experience, which is why we are partnered with China Global EMS for all orders being shipped to China.
You can use the “EK” tracking number on the EMS system to track the full details of your order
CHINA MAINLAND DELIVERY INFORMATION
- Free Delivery on orders over £75 on selected products
- Standard delivery on orders below £75 the delivery price will vary depending on the weight of your order, prices start from £12.71
- Total Expected Delivery Time is between 6 – 10 working days
- Delivery to mainland China is within 6 days and the parcel will arrive into three different ports depending on your location - Beijing, Shanghai and Guangzhou
TRACKING YOUR CHINA ORDER
- After you place your order you will receive an Order Confirmation Email
- Once the order is despatched you will receive a Despatch Confirmation Email, which will have your tracking details and a link to TRAKPAK where you can enter your tracking details to track your order.
- Please note it can take up to 24 hours after receiving the tracking details before you can track on TRAKPAK
CUSTOMS DUTIES AND OTHER TAXES
- At this stage you will also be generated an “EK” tracking number which you will be able to use to track on the EMS website.
- Once the order arrives into mainland China you will also receive an email letting you know it has arrived in the country with the EK number so you can track on the official EMS website ems.com.cn
- Our product prices do not include any customs duties and other taxes.
- It is very difficult to predict if China customs will stop your order for duties or tax but we will always do our best for you.
- We recommend that you contact the local customs for any specific queries.