Contact Us

If you would like to place an order offline, have any questions about the products in our range, require information or would like to leave your comments, please do not hesitate to contact us. We welcome any contact from our customers which either gives us a boost or helps us get better at what we're doing.

Before you do, have you looked at our Help pages? They are constantly updated and aim to answer most of your questions. Click here to have a look.

Are you looking to get an update on the status of an order you have placed? Then our Online Order Tracker should help. Click here to get a status update.

Failing this, please contact us using the form below. To help answer your question more effectively, make sure you select the appropriate subject for the query. Once your query has been submitted, you will get a copy of your enquiry sent to your email address.

* Required fields

First Name: *

Last Name:

Email Address: *

Contact Telephone Number: *

Order Number: (if you have one eg. either VP733077)

Nature of Your Query: *

Location: *

Preferred Language:

Any Further Info You Can Give Us:

Contact Us Form

More Ways To Contact Us

EMAIL

Should you wish to send us an email, please send it to [email protected].

We promise to reply within 1 hour during office hours (Monday to Friday UK Time 9am - 5pm and China Time 4pm - 11pm).

Phone

If you wish to make contact by phone, please call us on 0800 865 4035 during office hours (Monday to Friday UK Time 9am - 5pm).

If you are dialing from China call us on +44 (0) 203 640 9353 (Monday to Friday China Time 4pm - 11pm).

LETTER

Should you wish to send us a letter, please send it to the following address:

Vitamin Planet Customer Care
Planet Global Ltd
New Derwent House
69-73 Theobalds Road
London WC1X 8TA
United Kingdom

SOCIAL

Finally you can also contact us on Social Media by following us on Facebook and Twitter.

You can now join a member of our friendly Customer Care team on Live Chat (Monday to Friday UK Time 9am - 5pm and China Time 4pm - 11pm). Look for the Live Chat badge in the bottom right hand corner of the screen and come say hi and ask us anything.

Live Chat Messages

Contacting Us From China?

If you would prefer to talk to someone in Mandarin you may do so via our Wechat or Weibo Account, please see details below for both. Please note when you follow us on Wechat and Weibo you will receive a 20% voucher as a thank you for following us and receive regular exclusive news and offers.