1. Data Protection

Protecting your privacy and security is our main focus when processing your order. Vitamin Planet is registered under the Data Protection Act.

2. Our Data Protection Policy

We will only use or hold your personal information if you have given us permission, if you register with us, this is verification of you doing so.

The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to.

Privacy is something that we always respect.

3. What information is collected about you and how is it used
  • Communicate with us for example using the phone or sending an e-mail
  • Enter the website, or click on links to any external websites through our website
  • Enter competitions, promotional offers or customer surveys
  • Registering to our website in order to buy products

The information we gather from you is mainly used to:

  • Improve efficiency and effectiveness of our website for you
  • Make our services feel exclusive and tailored to your individual needs
  • Improve the allocation services such as adding points to your loyalty scheme
4. Third Parties

We will never sell or rent your personal information to any third party agencies. We may however use you information when working with affiliates who help with aspects of improving your experience such as public relation agencies.

5. Consent

Your consent is given when you access our website, if you do however wish to opt out of consenting to our website then you can do one of two things, contact us in writing or log into your Account and change the communication settings.

6. Security

We will always make sure that we keep your information secure especially when it comes to your card details and personal information. We promise to never release any of your details to third parties for marketing purposes other than our own.

We comply fully with the data protection and consumer legislation codes of conduct, we will always treat your information as fully confidential. All of the information that is provided to us by you is held in our secure servers.

7. Phishing

Phishing is the attempt of somebody tricking you into giving away personal details which will be used for fraudulent and improper use. We will never ask you for your personal details via e-mail. If this happens then please contact us.

8. Subject access request

If you wish to access the information we hold about you then please write to us at: Vitamin Planet, 145-157 St John Street, London, EC1V 4PW. We will gladly disclose the information we hold about you. Any information that can help us collect all of the details we have stored on you will be greatly appreciated. These can be things such as loyalty scheme number.

9. Changes to our policy

This policy was last updated in November 2012. We hold the rights to change the policy at any time without any notice given.

10. Queries

If you have any queries then we welcome you to contact us.

Cookie Policy

1. Introduction

The Vitamin Planet website is owned and operated by Planet Global Ltd. This policy along with our Terms and Conditions explain how the Vitamin Planet website will use the information that gets saved on to our database and what the cookies do that are left on your device. This policy will also explain your rights with regard to the information that we hold about you. By using this website you agree to this policy and our Terms and Conditions.

2. How we use cookies

A cookie is a small file which will ask your permission to store itself on your computer. When you agree, the file gets added and the cookie helps us analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application will gather information about your preferences and tailor its operations to your needs.

We also use traffic log cookies to identify which of our pages are being used. This can help us analyse data about the web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical purposes and then the data is removed from the system.

Overall, cookies will help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Our cookies never give us access to information about you or access to your computer. Only the data you choose to share with us will be shared with us. You can choose to accept or decline these cookies. Most web browsers do automatically accept cookies, however you can modify this using your browser settings to decline cookies if you prefer. This could prevent you from taking full advantage of the website.

3. Necessary cookies

Necessary cookies enable you to easily navigate your way around our website. They contribute to the main features that make our website user friendly, and without them you will not be able to 'add to' shopping basket and still navigate your way around the website. E-billing will also not be available. The cookies provide access to security areas that make our website safe for you.

4. Performance Cookies

These cookies do not store any information about the user and are kept completely anonymous; they are simply present to collect data on which web pages are visited and how the website runs on various pages. These cookies improve the future use of the website purely for your benefit. By using the website, you agree that these cookies can perform whilst you are using the website.

5. Functionality Cookies

Functionality cookies allow us to remember things about you that we feel will enhance your experience when using the website. This can be things such as remembering the language you use and what text size you prefer. The reason we do this is we feel that it is important for you to have easy access to our website as and when you need it. By using our website you agree that we can use cookies to enhance your experience. These cookies are unidentifiable and do not track your history on any other sites or record any personal information.

6. Advertising and targeting cookies

Our advertising cookies will be used to deliver advertisements that are more relevant to you and at the same time they will reduce the adverts that you have already seen, meaning you will not see the same advert numerous times in one sitting. We also use these cookies to monitor the effectiveness of using these advertisements that are placed by advertising agencies with permission from us. These cookies will not be able to analyse or save any personal data from other websites. They are only used to advertise to you on behalf of Vitamin Planet when you are using other websites.

7. Managing Cookies

You can manage cookies through your internet browser; you can change the settings via your internet browser. It is possible to stop cookies altogether. You can also make websites ask for your permission when trying to store cookies on your device, meaning you can always keep on top of what cookies are stored on your device. If using a shared computer, for example a library or work computer, then it is advised that you make sure you log out before leaving the computer. If you disable cookies then it will result in content such as shopping basket and e-billing not being accessible until you enable the necessary cookies.

8. List of cookies we use

COOKIE name COOKIE Description

CART The association with your shopping cart.

CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly

COMPARE The items that you have in your compare products list.

CURRENCY Your preferred currency

9. Cookie for Google Analytics

One important feature we use in Google Analytics that should be mentioned is the Demographics and Interest Reporting, which sets a third party cookie on visitors' browsers in order to target them with Advertising on the Google Distributed Network. You can read more about the feature in the help center.

Here are useful links if you would like to be removed from our Google Analytics tracking:

1. Opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager

2. Google Analytics opt-out browser add-on We collect anonymous information both directly and via use of third party services such as Google Analytics and based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting).