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Frequently Asked Questions

  • What are your delivery costs and timescales?
  • Free Delivery when you spend over £30

    We offer free standard delivery on orders over £30 in value to UK Mainland destinations.

    Standard UK Delivery

    Our Standard Delivery cost is £2.49.

    Standard Delivery is available on orders on all mainland UK orders below 15kg. Deliveries will be made within 2-3 working days after you place your order [excluding Weekends] via Royal Mail. Please allow 7 full working days for your products to arrive.

    If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (if they think it is safe to do so). A calling card will be left to let you know this has been done.

    If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can arrange redelivery.

    Next Day Delivery (Mon - Fri)

    Our Next Day Delivery (Mon - Fri) option is offered through Royal Mail and only available for UK Mainland. It is priced at £5.95. The maximum weight per parcel is 30kg.

    Channel Islands & Europe

    Our delivery rates vary by destination and start from £8.50. The correct delivery charge will be displayed at checkout.

    International Orders

    We're sorry, we do not currently offer delivery outside of Europe.

  • Can I have Free Delivery?
  • Yes, we offer free mainland UK Standard delivery service on all orders of £30.00 and over.
  • Can I choose my delivery day?
  • No, we don't offer a nominated day delivery service at present.

    For all orders on the Next Day (Express) service, you are aware of the expected delivery day as being the next working day.

  • Where do you deliver to?
  • We deliver to all Postal locations in the UK and Europe, with the exception of PO Boxes and BFPO addresses.
  • Is a signature needed?
  • Not always, a signature may be required for delivery on our next day service, so please ensure someone is available to sign for your parcel between 8.00am and 6.00pm.